本单元学习重点：主动说明自己方的缺失、询问补救方式、表示要找某事的负责人、表示乐于代人解答
A: I'm sorry to inform you of this, but we found that there are some faulty materials in the consignment which we have recently shipped to you. B: Oh, that's quite unusual for your company, isn't it? A: Well, thank you for your compliment. B: And what would you like us to do?
A: We would like you to ship back the entire consignment to us and we will send you a replacement right away. B: OK. Will do.
A: 很抱歉通知您，但是我们发觉那批货里有一些瑕疵品，前不久寄给你们的那些货。 B: 哦，你们公司向来很少会出这种状况，不是吗？ A: 嗯，谢谢您的夸奖。
B: 那现在我们要怎么办呢？
A: 我们希望您能把整批货寄送回来，我们会马上补寄一批货过去。 B: 好，我们照办。
A: I'm looking for someone who can explain to me a certain product of yours. B: What about it? I may possibly be of help.
A: Well, I bought your machine in America and I tried it here in Taiwan, but it doesn't work.
B: Could you tell me what your model number is? A: It's SOP-202, an amplifier.
B: So, it's our amplifier No. SOP-202, isn't it? I'll find the person in charge and let him talk to you. Can you hold on? A: Yes. I can.
A: 我想找个人问一下你们的一种产品。 B: 是什么产品呢？我也许能效劳。
A: 嗯，我在美国买了你们的机器，回到台湾来试用，结果无法运作。 B: 您能告诉我是什么型号吗？ A: 是SOP-202号的扩大器。
B: 哦，是我们的SOP─202号扩大器，是不是？我找负责的人，让他和你谈。可以稍等一下吗？
A: 可以。
faulty materials in the consignment 货物含有瑕疵
\"faulty\" 是‘瑕疵的；损坏的’；\"material\"是‘材料；原料’；\"consignment\"是指‘寄送的货品’，在商业用语中还有‘托卖；寄销’之意。这用语是说 ‘寄来的货品中，含有瑕疵品’。
Because they're not careful about quality control, there are some faulty materials in this consignment.
由于他们疏忽了品管，所以这回寄送的货物中有瑕疵品。
Thank you for your compliment. 谢谢夸奖
\"compliment\" 是‘称赞；恭维’的意思。这句话是用来感谢他人的夸奖，另外，有个说法是：\"I'm flattered.\" -- ‘不敢当’，亦常用于回应别人对你本人的夸奖。至于赞许别人则可说 \"pay (give) a compliment to (someone)\"。 A: You're the best choice for this job. B: Thank you for your compliment. Α：你是这份工作的最佳人选。 Β：谢谢您的夸奖。
Will do. 照办；遵命
这用语是将主词 -- \"We\" 或 \"I\" 省略，表示将照对方的意思做，语气十分干脆爽快。另外有个类似语 \"Can do.\" 则是说‘没问题；成！’，亦表示同意的意思。 A: I want you to reschedule the meeting and inform everybody. B: Will do.
Α：我要你重新安排会议的时间，并且通知每个人。 Β：我会照办。
look for 找寻；寻求
\"look for\" 是 ‘寻找；寻求’的意思，与\"seek\"的意思相同，但 \"seek\" 较为正式；而与 \"find\" 的含意则不同，\"find\" 是指 ‘找到；发现’。
What we are looking for is a firm commitment on the part of the management. 我们所寻求的是管理阶层确定的承诺。
be of help 帮忙；协助
\"help\" 原本即有‘协助’之意，\"of help\" 为形容词词组，等于 \"helpful\"，意思是‘有益处的；帮得上忙的’。可用 \"great\"、\"some\" 或 \"little\" 来形容助益的程度。
A well-trained dog is of great help to the blind. 一只训练有素的狗对盲人来说助益良多。
in charge 主管的；负责的
\"charge\" 有‘管理；监督’之意，\"in charge\" 为形容词词组，意思是‘担任的，主管的’，如 \"person in charge\" 即是‘负责人’。而 \"in charge of something\" 则是说‘管理某事；担任某事之主管；看管某事’；\"in charge of someone\" 则是说 ‘照顾某人’。 The personnel manager is in charge of recruiting, arranging training courses, etc... 人事经理负责招募员工、安排训练课程等等。 ● 很抱歉通知您
1. I'm sorry to inform you of this, but we found that.... 2. I hate to tell you this, but....
3. I hate to be the bearer of bad news, but we.... 4. I don't like to have to bring this up, but we....
\"inform\" 是‘通知；告知’，用法为 \"inform someone about something\" -- ‘告知某人某事’。\"I'm sorry to inform you of this, but....\" 的句型适用于通知不好的消息或致歉时，在以 \"but\" 说明原委前，先向对方赔罪，一方面安抚情绪，一方面请对方先有心理准备。 ● 我们该怎么配合呢
1. What would you like us to do? 2. Do you have any suggestions?
3. How do you suggest this be handled? 4. What can we do to fix things?
这句话是询问对方，己方应如何配合，才能将此事圆满解决。此问句适用于寻求建议之时，基本上，是以对方心里应有腹案为前提下提出的。 ● 我要找负责…的人
1. I'm looking for someone who can ....
2. I'm looking for whoever is in charge of....
3. I'd like to talk to the person responsible for.... 4. I'd like to be connected to your person who handles....
\"look for\" 是‘寻找’的意思。\"I'm looking for someone who can ....\"是用于说话者不知道谁是负责某事务的人，而请接听者帮忙转接。 ● 或许我能代劳
1. What about it? I may possibly be of help.
2. You can talk to me. I may be familiar with the situation. 3. Perhaps you can tell me. I'm sure I can be of assistance. 4. Can you explain it to me? Maybe I can help you out.
\"What about it?\" 是请对方说明问题，而后一句 -- \"I may possibly be of help.\" 则表示自己乐于协助。\"may\" 是 ‘能够’；\"possibly\" 是 ‘也许’；\"of help\" 的意思是’帮得上忙的’
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